Is a solution that allows local governments to organize, engage and measure services. Reduce excessive queuing while improving your citizen’s satisfaction ratings. The solutions decreases wait times, improves service efficiency, and organizes your waiting lines by providing visitors with an easy ordering method based on ‘’first in first out’’ system.
Is a major breakthrough in multimedia queuing management system. The system is designed not only as a tool to solve queue congestion. The system allows for faster organization of queuing and customer service with its non-linear system. It uses SMS and email to notify citizens when they are registered and when they are about to be served plus they can also see their place in the queue online.
Can also be used to keep track of all services delivered by local governments regarding citizen visits. Measure productivity and the total effort spent on the citizen. Include citizen in person interactions as part of the overall service journey. With Respond you can provide online citizen satisfaction surveys as part of you quality and operation measures.
WHY SERVICE QUEUING?
With a Service Queuing solution organizations can decrease constituents wait times, improve service efficiency and analyze operations.
A Service Queuing Management solution does not have to be complex or expensive to establish and operate. To better understand if our queue management solution is right for you call us at
Organize lines and services in different windows and offices for citizens
Citizens receive instant notifications via text messages and emails
Get operational performance insights on wait time and service delivery with statistics using reports and dashboards
Make better use of your constituent’s time by removing the need to wait on local government offices
Intuitive queue status display for service lines
Flexible management allows queue item transfers and daily rollover
Key Benefits of OneView SQ
Reduce investment costs, availability and security with cloud services
Intuitive queue status display for waiting rooms
Organize lines and services in different windows for citizens
Reduce constituents wait and service
Improve citizen experience and satisfaction
Measures KPIs and drive operational efficiency