Citizen Services Management
Enhancing the quality and access to citizen services is a top priority for local governments. RESPOND is a civic engagement platform developed to engage with their citizens through efficient management of service requests and complaints. It streamlines the processes related to the request and provision of government services. In addition, RESPOND allows the users to review and assign tasks to a corresponding department manually or automatically using Service Level Agreements (SLA’s) to monitor and measure performance across all departments.
RESPOND focuses on helping local governments execute effective, efficient and agile service operations while providing an enhanced customer experience enabled by cutting edge IT and software.
WHY CITIZEN SERVICES MANAGEMENT?
Citizen services management is a growing effort at all levels of government to respond quickly, succinctly and accurately to citizen requests or inquiries for answers to questions and general information about policies, practices, and procedures.
Provide efficient services to its citizens with the creation of custom lists to identify the services offered
Send and receive internal and external notifications at all stages of a case
Increase transparency by allowing citizens to view current issues and the status of actions taken
Centralized system which facilitates the shared information across departments
Assign service requests to the department or employee responsible to facilitate the follow-up process
Citizens can confirm appointments and acceptance to events online
Key Benefits of RESPOND Citizens Services Management
Empower citizens to easily
report issues or problems
Eliminate chaotic handling of requests
Streamline operations into a consistent service process
Drive a more pro-active response to problems
Cost-effective approach that leverage existing cloud services
Easy and fast implementation
Measure citizen services efforts via reports and dashboard
Allows to select preferred laguage